At RS Baraqa Foods, customer satisfaction is our priority. We are committed to delivering fresh, high-quality organic and natural food products. If you experience any issue with your order, please review our Refund & Returns Policy below.

Return Eligibility

You may request a return or replacement if:

  • You receive the wrong product.
  • The product arrives damaged or leaking.
  • The product is expired or unfit for consumption upon delivery.
  • You receive an incomplete order.

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or videos of the product and packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Opened or partially consumed food products.
  • Products damaged due to improper storage after delivery.
  • Items returned without their original packaging.
  • Orders where the customer changes their mind after delivery.
  • Products purchased during special promotions or clearance sales (unless damaged or incorrect).

Replacement Policy

If your request is approved, we will:

  • Replace the incorrect or damaged product, or
  • Provide a refund if a replacement is unavailable.

Replacement requests are processed as quickly as possible.

Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be issued through mobile banking or bank transfer after verification.

Please allow 5–10 business days for the refund to be completed, depending on your payment provider.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched for delivery, it cannot be canceled.

Delivery Issues

If your package is delayed, missing, or arrives in poor condition, please contact us immediately so we can investigate and resolve the issue.

Quality Assurance

We carefully inspect and package every product before shipment. As our products are natural and organic, slight variations in color, texture, aroma, or appearance may occur due to seasonal and natural factors. These variations are normal and do not qualify for a refund or return.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team.

Email: admin@rsbaraqahfoods.com

Thank you for choosing RS Baraqa Foods. We appreciate your trust and are committed to providing safe, fresh, and high-quality organic food products. 🌿